Security & Guarantee
Q: Is the site secure?
A: Absolutely. Our site uses a DigiCert SSL Certificate to offer secure communication by encrypting all data to and from the site. For more information, visit digicert.com
Q: What about privacy?
Q: What if I don't want to use my credit card to order on the Internet?
A: No problem. Call us at 1-800-321-4407 and we'll take your order over the phone. Or fax your order to 1-800-435-8433.
Q: Are your products guaranteed?
A: Yes. If you're not completely satisfied, return any non-imprinted items within 30 days of receipt for a prompt refund or credit. Return items to: ETR, 100 Enterprise Way, Suite G300, Scotts Valley, CA 95066.
Q: Do you offer volume discounts?
A: Yes. We offer substantial discounts when you order individual pamphlets in quantities of 100, 200, 500 or more. Our standard-size pamphlets cost just 26 cents each when you order 1,000 or more -- more than 25% off our already affordable price. For even larger discounts on quantities of 5,000 or more, call Customer Service at 1-800-321-4407.
Q: I'm a wholesaler. How do I determine my pricing?
A: The first time you place an order, a Customer Service representative will review and adjust your order to make sure you receive wholesale pricing. On subsequent orders, your wholesale pricing will be displayed automatically.
Q: How do I know if I qualify for GSA pricing?
A: GSA pricing is available to qualified government agencies and contractors. For more information, contact our Customer Service Department. Email: GSA@etr.org
. Phone: 1-800-321-4407.
Q: I qualify for GSA pricing. How do I get my discount?
A: The first time you place an order, a Customer Service representative will review and adjust your order to make sure you receive GSA pricing. On subsequent orders, your GSA pricing will be displayed automatically.
Q: I know the title or title number of the product I want. How can I find it quickly?
A: Type the title or title number into the Search box in the upper right and click the "submit" button.
Q: I keep getting a "No product available" message when I search.
A: When you start a new search, make sure you have cleared the Search box and cleared all filters. You can do this by clicking on Store in the upper left.
Q: I can't find the subject I'm seeking. What should I do?
A: Roll over Topic Areas in the top menu to see all the topics available.
Q: What if I want to see just pamphlets, or just posters, or just books?
A: From a Topic Area page, or after an initial search, narrow your results by choosing a Format under the Format menu on the left.
Materials in Other Languages
Q: How do I find materials in other languages?
A: If a pamphlet or other product is available in another language other than English, you will be able to select that language in the drop-down when adding an item to your cart. We offer more than 100 Spanish titles, along with titles in Vietnamese, Chinese, Tagalog and others; each reviewed by native-speaking health educators.
New & Returning Customers
Q: I'm a new web customer. Where do I start?
A: Simply click on Login/My Account or add the items you want to your cart and click on the Cart icon. Then click on Checkout or Cart, and fill out the form to create a new account and proceed to complete your order.
Q: I'm a returning web customer. How do I log in?
A: Click Login/My Account and login with your email address and password.
Q: What if I've forgotten my log-in info?
A: Click on Forget your password?.
Q: I'm an established ETR customer, but your site won't process my order.
A: If this is the first time you've ordered from our website, you simply need to create a web account with us. Add the items you want to your cart and click on the Cart icon. Then click on the Checkout button and fill out the form to create a new account and proceed to complete your order.
Free Samples & Catalogs
Q: Can I get free samples before I purchase?
A: Yes. You can download a free sample of any of our pamphlets from the Product Listing page. You can also call us to request samples.
Q: How do I request a catalog?
Q: I got my order, but didn't receive my free pamphlet samples and catalog.
A: Samples and catalogs are sent separately and may arrive a few days later.
Q: I've added items to my cart. How do I check out?
A: Click the Cart tab in the upper right corner of your screen.
Q: How long until I get my order?
A: We generally ship your materials via UPS the day after we receive your order. We also offer Overnight, Second Day and Third Day shipping options.
Q: How do I determine my shipping cost?
A: After entering your billing and shipping information during checkout, click Next and then select a shipping method from the drop-down menu. Shipping cost will automatically appear in your Order Total. If you change your shipping method, your shipping cost will be automatically recalculated.
Q: Will you take my purchase order when I order online?
A: Yes, provided it's from a qualifying customer or institution. These include school districts and schools; local, state and federal government; and health organizations. P.O.s accepted only for orders over $50.
Q: What are your payment terms?
A: Net 30. Payment is due 30 days from the day we ship your materials to you.
Q: What about sales tax?
A: California customers will be charged applicable sales tax.
Q: Are small orders OK?
A: Yes. But orders under $50 must be prepaid with a Visa, MasterCard or American Express credit card or check.
Q: Can I get my materials imprinted with my organization's name or message?
A: Yes. Imprinting is available on all pamphlets and booklets. Call 1-800-321-4407 for more information. Imprinting is free when you imprint 10,000 or more of one pamphlet title.
Q: I'm outside the U.S. or Canada. How do I order?